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FAQ

FAQs

1. I have a concern about my order. What’s the easiest way to contact you?

For urgent concerns, we recommend sending us an email at itsavibecollections.com, and we will be more than happy to provide you with the best experience when ordering from our shop!

2. I need to change my shipping address. What should I do?

Please let us know within the first 24 hours after you place an order if you need to change your shipping address. We recommend sending us an email at itsavibecollections@yahoo.com

3. Where is my shipping confirmation?

Please allow 24-48 hours for most orders to be made before receiving your shipping confirmation email. Orders during the holidays may be delayed due to high demand. If you still have not received a shipping confirmation email, please check your spam folder!

4. Why hasn’t my tracking updated?

Allow 2-4 days for your order to process and for tracking to update. If tracking does not update after processing, let us know by sending us an email so we can resolve this issue.

5. Do you accept international orders?

Yes, we do accept international orders. Shipping fees and timings may vary depending on where you are located outside the US.

6. What if I want to cancel an order or change my mind?

If you wish to cancel an order or change your mind, please email us within 1-2 days of placing your order.

7. What is your return policy?

We offer a 90-day return policy for all orders, provided they are not damaged after use. Simply email us at itsavibecollections@yahoo.com to get started.

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